No. of Position: 1
Experience: Min. 4yrs
Work Location : Site Offices @ Devanahalli/Sarjappur/Kudlu & HO @ Crescent Road
• Life cycle documentation: From Allotment till handover of project.
• Managing customer grievances and tracking status and their resolution within agreed upon
SLAs and TATs.
• Responsible for Customer relation-ship management at project site,
• Responsible for all CRM activity, documentation and MIS at project site.
• Intimation of inspection period to customer and schedule customer appointments for
inspection.
• Carrying out “PRE-DELIVERY INSPECTIONS” of all flats in co-ordination with construction team
and PMG group.
• Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant
department and follow-up for resolution.
• Co-ordination with construction team at site for carrying out Rectification Works that has to
be necessarily undertaken.
• Clear communication of handover procedures to the customer.
• Final Handing over of flats to customers on completion of all the works in all aspects to
customer satisfaction.
• Ensure timely handover to the Association.
- After Sales: Weekly MIS update + ensuring that the documentation + payment follow up for sold clients is on schedule + Conflict Resolution. • Projects: For Project updates + Modification + Handover + QC Issues • Customers: To deliver a high-quality service to customers that exceeds Expectations. • Any other duties/ Responsibilities which may be assigned from time to time.
If interested please share your resume on sunayana@blueicon.in